How Migrant Domestic Helpers May File Wage Claims in Malaysia: Instructions for Those Hired Through Maid Agency Services and Employment Agencies > 자유게시판

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In Malaysia, household helpers—particularly hired via a recruitment agency—are covered under certain labour laws. When salary is withheld, these workers may lodge a complaint through government bodies.

Here is a step-by-step guide on how to report unpaid salaries in Malaysia for individuals employed through a maid agency.

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### ✅ Official Process

#### 1. Know Your Rights

Under Malaysian labour law, employees can submit claims for employment violations, regardless of they were hired by a maid agency.

#### 2. Contact Jabatan Tenaga Kerja

Submit your claim to the Labour Department by:
- Walking into their office
- Filing through email to [email protected]
- Accessing the "Working for Workers" app

Although you were placed by a domestic worker agency, you remain eligible.

#### 3. Gather Supporting Documents

You should provide:
- Signed agreement
- Bank transaction proof
- Screenshots of conversations

#### 4. Attend the Labour Court Session

If the issue is not resolved, the Labour Department will:
- Refer the case
- Let both parties explain
- Issue a formal payment order

Penalties for non-compliance by employers or the recruitment agency can include interest charges.

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### Use the WFW Mobile App

The official mobile system allows domestic workers to:
- Report employers digitally
- Attach supporting files
- Stay informed on complaint status

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### ️ Agencies Must Be Responsible

Any domestic worker recruitment agency must:
- Adhere to employment contracts
- Avoid wage withholding
- Remain registered

Employers who hire through a maid agency are also legally accountable.

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## Summary

As a household helper in Malaysia, there are laws to protect you. Through official government systems, you can stand up for your rights.

Always confirm that any Indonesia Maid Agency agency you work with is approved by the government